We help small businesses handle calls efficiently with advanced voice AI. Discover how our service streamlines communication, saves time, and ensures every customer gets a prompt response. Alayic provides automated phone answering for small businesses, using advanced voice AI to handle customer inquiries efficiently and professionally. Our team are experts in the fields of AI, Business Process Automation, Customer Service and Contact Centre Management.
We wanted to bring this exciting new technology to the thousands of small businesses and sole traders, who have been overlooked by the big enterprise businesses who price small businesses out of the market with high costs, set-up fees and insistance on using their bulky CRM systems.
Alayic's AI Voice Agents have been designed to provide a cost-effective solution for handling calls, bookings, order management and FAQs, to support individuals and small businesses.
We believe in clear communication, trust, and innovation. Our goal is to support your business growth by handling calls so you can focus on what matters most.Our platform is designed to be easy to use and adaptable to your needs.
Founded by a team passionate about technology and service, we are dedicated to making business communication seamless and reliable. Our team are experts in the fields of AI, Business Process Automation, Customer Service and Contact Centre Management.
"With 25 years of hands-on experience in business transformation and operational leadership, I've consistently driven significant improvements in performance and profitability. My approach integrates AI, Robotic Process Automation (RPA), and systems thinking to streamline operations and unlock new levels of efficiency. I don't just talk about innovation; I implement it. I've led successful initiatives that have demonstrably enhanced business performance, from optimizing complex workflows with intelligent automation to designing and deploying AI-powered solutions that deliver tangible results.
My focus is on the practical application of technology to solve real-world business challenges and achieve measurable gains. While the team focuses on the customer service impact of AI, my expertise lies in leveraging these technologies across the entire business ecosystem to achieve operational excellence. By understanding and optimizing the interconnected elements within an organization, we can harness the power of AI and RPA to not only improve customer experience but also create resilient, high-performing businesses. I'm passionate about enabling organisations to navigate the complexities of digital transformation and achieve sustainable growth through intelligent automation."
"With over 30 years of experience in software development and more than a decade working at the forefront of AI, I’ve built and scaled technology across a wide range of industries — including finance, B2B, B2C, and enterprise SaaS. My background is rooted in systems architecture and product innovation, and I’ve always been driven by a desire to turn complex technology into real-world solutions that create meaningful impact.
Over the past several years, I’ve focused heavily on large language models — building multiple applications that explore and extend their capabilities in new and often unconventional ways. I’ve always believed in staying close to the edge of what’s possible, and I’m particularly excited by how LLMs are reshaping human–machine interaction.
At Alayic, that vision is coming to life. I’m focused on creating voice AI that’s not only powerful and practical, but genuinely transformative — making it easier for businesses to deploy smart, conversational systems that actually work, at scale."
"With over 30 years of experience in customer service, including two decades in Contact Centre Management, I’ve seen the full spectrum of what great customer service looks like — and where it can fall short. I’ve also been at the forefront of integrating AI into contact centre operations, overseeing the successful deployment of AI agents that significantly reduced headcount while maintaining key metrics, such as CSAT and NPS.
Scepticism around AI in customer service is understandable, but I’m one of the few people who can speak about its real-world impact without bias. I know that even the best human agents can have off days, and relying on temporary staff during peak demand often leads to inconsistent service.
Our AI solutions are designed with the customer in mind, so they deliver consistently excellent service - with no downtime, no training gaps, and no variability in performance.
AI doesn’t have to replace people, but when implemented correctly, it becomes a powerful and necessary tool to support and enhance customer experience in any business."
Curious as to how an AI voice agent will sound for your business?
Get in touch now and we will create you a free demo, so you can hear it in action.
Make free test calls to hear what your customers will hear.
• No card details required.
• No commitment to sign up.
• No hard sell.
Create your free demo agent ans start making test calls
Get Started Free
