Privacy Policy

Last updated: 26 September 2025

At Alayic Ltd ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, services, and AI voice solutions.

1. Information We Collect

We may collect the following types of information:

• Personal details: name, phone number, email address.
• Call information: audio recordings, order details, customer queries.
• Payment information: billing details where applicable (processed securely by trusted third-party providers).
• Technical data: IP address, browser type, cookies, and website usage data.

2. How We Collect Data

• When you contact us through our website forms.
• When you use our AI telephone ordering system.
• Through cookies, analytics tools, and tracking technologies.

3. How We Use Data

We use your information to:

• Provide and manage our services.
• Process and confirm orders.
• Improve and train our AI technology.
• Send service updates or marketing (only with your consent).
• Comply with legal or regulatory obligations.

4. Data Sharing

We do not sell your data. We may share information with:

• Service providers (e.g. hosting, analytics, payment processing).
• Delivery or logistics partners where orders are involved.
• Legal or regulatory authorities if required by law.

5. Cookies

Our website uses cookies to enhance your browsing experience, improve performance, and analyse traffic. You can disable cookies in your browser settings, but some parts of our site may not function properly as a result.

6. Data Retention

We keep your personal data only as long as necessary for business, operational, or legal purposes. Call recordings are stored securely and deleted in line with our retention policy.

7. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to processing or withdraw consent at any time.
• Request data portability to another provider.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at [email protected].

8. Security

We use industry-standard measures including encryption, secure servers, and strict access controls to protect your personal data against loss, misuse, or unauthorised access.

9. International Data Transfers

If we transfer your data outside the UK or European Economic Area, we ensure adequate safeguards are in place (such as Standard Contractual Clauses) to protect your privacy rights.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. If changes are significant, we will notify you via email or on our website.

11. Contact Us

If you have questions about this policy, please contact us:

Alayic Ltd
9 West Street, Congleton CW12 1JN
Email: [email protected]