AI Receptionist for Hotels, Guest Houses & Airbnbs | 24/7 Guest Calls

Your Guest Is Calling. You're at the Front Desk. What Happens Next?

Guests call at all hours — booking queries, check-in times, breakfast options, late arrivals, local recommendations. When no one picks up, that guest doesn't wait.

✗Missed booking calls go to OTAs instead — you pay 15–20% commission on bookings you should have won direct
✗Guests who can't reach you form a poor first impression before they've even arrived
✗After-hours calls reach voicemail — a 2am question left unanswered is a bad review waiting to happen
✗Overnight and weekend coverage requires either extra staff or gaps — neither is sustainable

Callers who won't try again after reaching voicemail

67%

Of hotel bookings lost overnight due to no answer

72%

Every missed guest call is either a booking lost or a review you could have prevented.

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What Does a Missed Booking Call Really Cost You?

A single recovered direct booking covers months of Alayic. And you keep 100% — not 80% after OTA commission.

Average value of a direct hotel booking

£250

One recovered direct booking a month covers your full Alayic subscription — and you keep 100% of the revenue.

Stop sending your guests to Booking.com because no one picked up.

✓Plans from £89.99/month — less than one missed booking
✓Month-to-month billing — no lock-in contract
✓Set up for free — no card required at sign-up

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AI phone receptionist for hotels and guest houses

Alayic Handles Every Guest Call While You Focus on Your Property

Your AI receptionist answers instantly, knows your property inside-out and handles everything from booking enquiries to late-night guest requests — without you needing to be there.

✓Answers in seconds — no hold music, no voicemail
✓Handles booking enquiries, check-in times and availability questions
✓Takes special requests — dietary needs, accessibility, early check-in
✓Handles out-of-hours guest calls including genuine emergencies 24/7
✓Sends every call summary to your team by email and SMS instantly

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Everything you need to WIN MORE DIRECT BOOKINGS

Fill Your Calendar with Direct Bookings

Takes booking enquiries before the guest visits an OTA
Answers availability, rate and room-type questions instantly
Guides callers to book direct — you keep 100% of revenue
Never misses a call during the check-in rush or overnight

Deliver 5-Star Service 24/7

Guests get an instant, warm response any time of day or night
Handles late check-in questions, lost key codes and local queries
Turns a potential bad experience into a resolved one
Every interaction reflects your property's standard

Reduce Your Front Desk Pressure

Handles routine calls so staff focus fully on in-person guests
A fraction of the cost of additional front-desk staffing
No NI, holiday cover or shift premiums to pay
Always consistent — no matter how busy or rushed

Handle Emergencies With Confidence

Genuine emergencies escalated to your duty manager instantly
Guest lock-outs and urgent requests handled at 3am
Non-urgent calls parked until morning — guest never feels dismissed
Protects your reviews by resolving issues before they escalate

How It Works — 4 Simple Steps

A guest calls your property number

Your AI receptionist picks up instantly, any time of day or night — before the second ring, every single time.

AI receptionist answers warmly and professionally

The AI greets your guest by property name, in a warm, professional tone, and handles their enquiry from the very first word.

Guest query handled or booking captured

Booking enquiries, check-in questions, special requests, room information — the AI resolves everything on the spot or takes full details and arranges a follow-up.

Full call details forwarded to your team

You receive a complete summary of every call — who called, what they needed and how it was handled. Nothing falls through the cracks.

Hotel reception with AI phone receptionist

Knows Your Property Inside-Out

Your AI receptionist is trained on your hotel — every room type, your check-in and check-out times, breakfast options, parking, pet policies and local recommendations. It answers like your best front-desk team member, available every hour of the day. Update your property details any time from the console.

Hear it for yourself — make a test call to our demo hotel:

Hotel owner setting up AI phone receptionist

Live Before Your Next Check-In

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Set Up Your Receptionist

Add your room types, rates, check-in details and local information. Choose a voice to match your property.

Forward Your Number

Make unlimited free test calls, then forward your number. Every guest call handled from day one.

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Only your email & property name required. No card details. No commitment.

Your questions answered

How does an AI Receptionist for hotels, guest houses and Airbnbs work?

An AI Receptionist answers your hotel's reception line 24/7, taking room enquiries, quoting availability, capturing booking details, answering questions about check-in, parking, breakfast, pet policies and local attractions, and handling guest requests during their stay. It works alongside front-desk staff during the day and provides full coverage overnight, on weekends and during peak check-in rushes.

Can Alayic's AI hotel receptionist take real bookings or just messages?

It can take real bookings when integrated with your property management or booking system, or capture full booking details (dates, room type, guest count, contact info) and pass them to your team for confirmation. Standard integrations include common booking platforms used by independent hotels, B&Bs and Airbnb hosts; bespoke PMS integrations are available on higher tiers.

Is an AI Receptionist suitable for small Airbnb hosts and guest houses, or only large hotels?

It is purpose-built for both. Sole-host Airbnb operators and small guest houses typically use the entry plan to cover after-hours enquiries and stop missing booking calls while at work. Larger hotels use higher tiers with concierge-style behaviours, multi-language support and PMS integration. Pricing scales with call volume rather than property size.

How does an AI Receptionist improve guest experience compared to voicemail or hold queues?

Guests get an instant, natural conversation rather than a queue or voicemail - even at 2am or on Christmas Day. The AI answers common questions immediately, books rooms, takes special requests, and forwards anything urgent to a human. For independents that compete with chains on service, having a 24/7 receptionist is a meaningful experience upgrade at a fraction of the staffing cost.

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Stop Missing Guest Bookings with an AI Receptionist for Hotels, Guest Houses & Airbnbs