Question 1

What is an AI phone ordering system for takeaways?

Accepted Answer

Our AI answers all your telephone orders, greets your customers in a friendly, human-like voice and takes their orders. It knows your menu, so it can give accurate recommendations and upsell extras to boost your sales. It will then agree a collection or delivery time, depending on your offer. Using a small terminal that comes with your monthly paid package, the system then prints the order straight to the kitchen, so the food can be prepared.

Question 2

Can I customize the AI phone ordering system to suit my restaurant?

Accepted Answer

Yes, you can tailor greetings, responses, and call handling rules to fit your business needs straight from your dashboard. If you need to change your menu or opening hours, updates are easy and can be made at any time. Input your menu and special offers and the AI will know what your customers can order. It can upsell your specials, suggest items that the customer may like and promote your special offers, helping to increase your average order value. You can then make test calls from the dashboard to check you are happy with the changes.

Question 3

How do I create an AI ordering system for my takeaway?

Accepted Answer

Setup is quick and straightforward. Simply create a free account and set up your restaurant details, add your menu and special offers and you will be able to hear your AI phone assistant in action straight away. When you are ready to go live, switch to our paid plan and we will send out your terminal, so you can start automating your entire phone ordering process.

Question 4

What equipment do I need for an AI phone ordering system?

Accepted Answer

We will provide you with a small terminal when you sign up for a paid plan. It is about the same size as a payment card reader and will print the orders that the AI agent takes over the phone, so you can keep it in the kitchen or on your counter. Along with the accurately-taken order details, the customers name and number will be printed, along with the agreed collection or delivery time.

Question 5

How much does an AI phone ordering system for takeaways cost?

Accepted Answer

Our AI telephone answering service is free to set up, so you can hear it in action. To go live, you will need to upgrade to a paid plan, which start at just £39.99 per month. This is much more cost-effective than having staff answer the phone for you. It doesn't take breaks, get sick or go on holiday, and it pays for itself after 3 saved orders. See our AI phone answering packages and create a free account.

Question 6

How accurate is the AI at taking restaurant phone orders?

Accepted Answer

Our AI takeaway ordering system is built to deliver exceptional accuracy, ensuring every customer order is captured correctly. Because the AI is trained directly on your restaurant’s menu, callers can only order items you actually sell, eliminating confusion and unavailable dishes. Each order is then repeated back to the customer for confirmation, reducing the chance of errors before it reaches the kitchen. Unlike traditional telephone ordering, where background noise from a busy takeaway often leads to misheard items, the AI processes calls in a crystal-clear environment. This means fewer order mistakes, faster preparation, and a better overall customer experience - helping your takeaway increase efficiency, reduce refunds, and build loyalty.

Question 7

Can it deal with multiple callers at the same time?

Accepted Answer

Unlike human staff, our AI handles unlimited phone calls simultaneously - always delivering the same fast, flawless service. Whether it’s one caller or fifty at once, every customer gets attention without delays or confusion. That means no busy tones, no frustrated hang-ups, and no lost orders during peak times. In fact, traditional call systems face average abandonment rates of 5 - 8%, simply because callers can’t wait any longer. With AI managing every call independently, you're always on the line - and nobody walks away.

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