How to create your AI phone agent

Getting Started

We understand that AI can be a little daunting at first and we want to make sure that you get the full experience of what an AI Receptionist can do for you.

Our AI answering service is designed to be largely self-service but it is important that things are set up correctly for the agent to work properly, so we have put together a short guide to help you get the most out of the service.

Create your Workspace

Add your Business Name and Type (Choose Customer Support if your business is not listed).

Click on "Configuration" on the left side bar.
Call Configuration

Choose a "Call Configuration" that suits your needs e.g, Customer Support LIne, Sales etc.

Fill in your business details.

Please provide as much factual information as possible to help the agent deal with the types of calls you expect to receive.

DO NOT provide instructions for the agent as this is done by us. If you require the agent to do something in particular that it isn't doing, please contact us and we can help you.

Add any "Post Call Actions"

The system can send an email and/or SMS summary of every call.

Start making test calls!

Next, simply click on "Test Calls" on the left side bar and make test calls to hear your agent in action!

Providing support and answers 24/7

Email Support

Existing customers - send us your questions anytime.

Call Us

Our AI Assistant is available 24/7 to answer your queries.

0114 697 2851

Documentation for Restaurants & Takeaways

Quick start guide

Get a Free Demo and hear it in action!

Curious as to how an AI Receptionist will sound for your business?
Get in touch now and we will create you a free demo, so you can hear it in action.
Make free test calls to hear what your customers will hear.

• No card details required.
• No commitment to sign up.
• No hard sell.

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Your questions answered

How do I create a free AI Receptionist account with Alayic?
Sign up at console.alayic.com, enter your business details, upload a knowledge base (FAQs, menus, pricing, policies), choose a voice and accent, and set basic call routing rules. Setup takes 15–30 minutes and your AI Receptionist is ready for test calls immediately. No payment is required during this step.
How do I forward my existing business phone number to my AI Receptionist?
Most landline and mobile providers support a simple call-forwarding code (commonly "*21*[number]#" to forward all calls and "##21#" to cancel). The Alayic guide on forwarding an existing number walks through the exact codes for major UK, US and Canadian carriers, so you can keep your existing business phone number and route calls to your AI agent instantly.
What can I configure in my Alayic AI phone answering setup?
You can configure the agent's voice, accent and tone (formal, friendly, casual), upload a full knowledge base of FAQs and policies, define call routing rules (forward to human, take a message, raise a ticket), connect bookings and EPOS systems like Calendly and Resos, and set notification preferences for email or SMS call summaries. All settings are editable at any time from the console.
Where can I get help if my AI Receptionist is not behaving as expected?
Review the help articles linked on this page for common configuration issues. If you need direct support, contact the Alayic team via the contact page or by emailing support - UK-based second-line support is included on all paid plans. You can iterate on your knowledge base and routing rules without downtime; changes go live as soon as you save them.
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